Topxone Privacy Policy — How Your Information Is Protected

1. Introduction

This Privacy Policy provides a complete overview of how your personal information is handled when you use the Topxone platform. By creating an account or using our services, you agree to the terms of this policy.

At Topxone, we believe data protection is more than a legal obligation — it is a fundamental responsibility to our users. When you share your name, mobile number, or payment details with Topxone, you are placing your trust in us, and we are committed to honoring that trust.

2. What Information Is Collected

Topxone collects the following types of information:

No information beyond the above is collected. The Topxone app does not access your phone's contacts, camera, or location data — even with permission.

3. How Information Is Collected

Topxone collects information through three primary methods:

• Directly from you: When filling out the registration form, submitting KYC documents, making payments, or contacting support.
• Automatically: While you use the platform, device information and usage patterns are recorded via cookies and log files.
• Via third parties: Payment providers such as bKash and Nagad share transaction confirmation details with Topxone. Limited data may also be received from anti-fraud services for the purpose of detecting fraudulent activity.

4. How Your Information Is Used

Topxone uses the collected information for the following purposes:

• Account Management: Completing registration, verifying login, and resetting passwords.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records.
• Security & Fraud Prevention: Detecting multiple accounts, blocking suspicious logins, and preventing money laundering.
• Customer Support: Responding to support tickets and resolving complaints.
• Legal Obligations: Meeting the requirements of licensing authorities or law enforcement agencies.
• Service Improvement: Analyzing usage patterns to improve the app and website experience.
• Contact: Sending important account updates, security alerts, and promotional offers (where you have given consent).

Topxone never uses your data to build advertising profiles or for third-party marketing purposes.

5. Data Sharing Policy

Topxone does not sell, rent, or commercially share your personal information. Your data may be shared with third parties only in the limited circumstances outlined below:

• Payment Institutions: The information required to complete transactions is shared with bKash, Nagad, or Rocket. These providers operate under their own privacy policies.
• Technology Service Providers: Trusted technology partners involved in server hosting, database management, and cybersecurity services may access a limited amount of data — they are contractually bound to keep it confidential.
• Legal Obligations: Information may be disclosed in response to a court order, regulatory directive, or lawful request from a law enforcement authority.
• Fraud Prevention: Fraudulent activity may be reported to the relevant licensing authority or industry body.

6. Data Security Measures

Topxone uses multiple layers of security to protect your information:

• Transmission Encryption: All traffic on the website and app is secured with TLS 1.3 and 256-bit SSL encryption. If you see "https" and a padlock icon in your browser's address bar, your connection is secure.
• Storage Encryption: Sensitive data stored in our databases — such as passwords and payment information — is kept in encrypted format. Passwords are never stored in plain readable text.
• Access Controls: Only Topxone staff who require access to specific data are permitted to view it. All access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): 2FA can be enabled for account login. This extra verification step makes your account significantly more secure.
• Regular Security Audits: Third-party cybersecurity experts regularly audit Topxone's systems to identify and address vulnerabilities.
• Intrusion Detection: Automated systems monitor for unusual activity around the clock and trigger immediate alerts whenever anything suspicious is detected.

While Topxone maintains the highest security standards, no digital system is 100% risk-free. We strongly encourage you to do your part — use a strong password and never share your login credentials with anyone.

7. How Long Your Data Is Retained

Topxone retains each type of data for a different retention period:

• Account information: For the duration of the active account and 5 years after closure — as required by law.
• Transaction Records: 7 years from the last transaction — in compliance with international financial and legal obligations.
• KYC Documents: 5 years after account closure.
• Support Contact: 2 years after last contact.
• Log Files: Up to 1 year, after which data is automatically deleted.
• Marketing Consent Records: 3 years after consent is withdrawn (retained as proof).

After this period, data is permanently deleted or anonymized so that no individual can be identified.

8. Cookie Policy

Topxone uses cookies to ensure the platform functions properly. We use three types of cookies:

• Essential Cookies: These cookies are essential for the platform to function. They handle login sessions, shopping basket storage, and security token management — and are always active.
• Functional Cookies: Remembers your preferred language, theme, and settings. Disabling these cookies will cause your settings to reset each time you log in.
• Analytics Cookies: Collects statistics on how users interact with the platform — including page views, session duration, and similar data. This information is fully anonymized and used solely for service improvement.

Topxone does not use advertising tracking cookies or third-party ad network cookies. You can disable all non-essential cookies from your browser settings.

9. Your Data Rights

As a Topxone user, you have the following rights over your personal data:

To exercise any of these rights, email support@topxone.click. We typically respond within 7 business days.

10. Protection of Minors

Topxone strictly does not provide services to anyone under the age of 18. We take the following steps to protect minors:

• Date of birth is verified at the time of registration.
• A copy of a government-issued ID may be requested if there is any doubt.
• If a user is identified as a minor, their account is immediately closed and no transactions are refunded.
• We do not knowingly collect any information from minors.

If you suspect that a minor is using Topxone, please notify us at support@topxone.click.

11. Changes to the Privacy Policy

Topxone reserves the right to update this Privacy Policy at any time. In the event of changes:

• The "Last Updated" date at the top of this page will reflect any changes.
• You will be notified at your registered email address if any significant changes are made.
• Continued use of the platform after an update is considered acceptance of the revised policy.