Topxone FAQ — Common Questions & Detailed Answers

Topxone offers two ways to deactivate your account — temporarily or long-term. Your balance remains fully secure in either case.

Cooling-Off Period (temporary break):

• Duration: 1 day to 6 weeks.
• To activate: Account Settings → Responsible Gaming → Cooling-Off → Select duration and save. Takes effect immediately.
• You will not be able to log in during this period, but your balance will remain intact.
• Access will be restored automatically once the break period ends.

Self-Exclusion (long-term closure):

• Duration: 3 months to 5 years.
• To activate: contact us via live chat or email support@topxone.click — it will be processed within 5 minutes.
• Your account cannot be reactivated during this period and no promotional messages will be sent.
• Your balance stays safe until the end of the period. You can withdraw once it expires.

To permanently close your account: Email support@topxone.click. Make sure to withdraw any remaining balance beforehand. Once the account is closed, a new account cannot be opened using the same details.

Topxone keeps a complete record of all your bets and financial transactions. After logging in, here's how to find them:

To view your betting history:

• Log in → click your name at the top right → select "Betting History" or "My Bets".
• This section shows the date, match, amount, odds, and result for all your bets.
• You can filter by date and status (Active / Won / Lost).

To view transaction records:

• Go to the Account menu → "Transactions" or "Transaction History".
• The date, amount, and status of every deposit, withdrawal, and bonus can be viewed here.
• You can filter by specific date or transaction type (Deposit / Withdrawal / Bonus).

To view in the app: Tap the "Account" icon in the bottom menu bar of the Topxone app to access the same information.

If you notice any discrepancy in a transaction or bet, contact support immediately — include your bet ID or transaction number.

After registering at Topxone, some account details can be updated on your own, while others require assistance from support.

You can change this yourself:

• Password: Log in → Account Settings → "Change Password" → enter your current password and your new password.
• Email address: Go to Account Settings → "Change Email" → a verification link will be sent to your new email address.
• Contact preferences (notifications on/off): Account Settings → "Notifications".

Changes must be made through support:

• Mobile number change: identity verification is required (NID or passport). Send your request to support@topxone.click.
• Full name change: Corrections are only allowed if there is a spelling error on your NID. You will need to submit a photo of your NID.
• Date of birth change: Submit a request with NID proof to correct any typographical errors.

How to submit a request: Email support@topxone.click with "Profile Update" in the subject line. Include your account username and mobile number — requests are typically resolved within 24–48 hours.

Deposits via bKash or Nagad on Topxone are generally instant — in most cases, your balance is credited within 30 seconds to 2 minutes of completing the payment.

Common reasons for a deposit not appearing:

• An incorrect topxone account number or reference was entered in the deposit form.
• The bKash/Nagad transaction was not completed — a transfer was attempted but no confirmation SMS was received.
• Temporary payment gateway delays — this can sometimes take up to 5–10 minutes.

What to do now:

• Go to "Money Transfer" history in your bKash app and check whether the transaction shows as "Successful".
• Once successful, copy the TrxID or reference number for the transaction.
• Contact Topxone Live Chat with your TrxID, amount, and transaction time — it is usually credited manually within 15–30 minutes.

If a deposit fails: If bKash shows a "Failed" status but the amount was deducted, it will be refunded — usually within 1–2 hours. If the refund does not appear automatically in your bKash app, contact bKash customer care.

Topxone offers real-time live match scores and live streaming — each with its own set of conditions.

Real-Time Live Scores:

• After logging in, go to the "Sports Betting" or "Live" section to see live scores, match time, and stats for all ongoing matches.
• For cricket, over-by-over scorecards are available; for football, you get minute-by-minute updates.
• It's free and available to all members.

Live Video Streaming:

• To access live streaming for a specific match, you must have an active balance in your account or have placed a bet on that match.
• For matches with live streaming available, a "Watch Live" button will appear on the match page.
• Not all matches have streaming — the list of available matches changes based on broadcasting rights.

Live Scores on the App: The topxone app also has a live score tracker. With notifications enabled, you'll get instant alerts the moment a goal is scored or a wicket falls.

Withdrawing your winnings from topxone is straightforward. Just follow the steps below:

Withdrawal steps:

• Log in → click the "Wallet" or "Withdrawal" icon at the top right.
• Select your payment method — bKash, Nagad, or Rocket (you must choose the same method used for your deposit).
• Enter the withdrawal amount — minimum ৳500.
• Confirm that the mobile number is registered under your name.
• Click the "Confirm Withdrawal" button — an OTP will be sent to your mobile, enter it to proceed.

How long it takes:

• BKash & Nagad: typically 5–15 minutes. Should arrive within 1 hour at most.
• Rocket: typically 15–30 minutes.
• Bank Transfer: 1–2 business days.

Possible reasons your withdrawal hasn't gone through:

• The bonus wagering requirements have not been met yet.
• KYC verification pending (NID proof may be required for withdrawals above ৳50,000).
• Withdrawal method does not match the deposit method.

If you have an issue, share your withdrawal request number in live chat — you'll get a quick resolution.